Stephanie Santa

11/20/2024

5.00

If you are in search of purchasing a car, THIS IS THE PLACE TO COME!!! Carlos was thy BEST!!! As soon as my husband and I walked in, it was a no judgement zone!!! He was honest, friendly AND NO PRESSURE!!! We found exactly what we were looking for all around!!! THANK YOU CARLOS!!!

Drea M

10/14/2024

5.00

He gave me the BEST car buying experience. Explained everything to the tee, didn’t give me any hassle at all.

jeremy espinal

08/28/2024

5.00

Carlos treated me like family here and got me a car for a great deal. Very nice dealership

Steve Schnell

08/28/2024

5.00

Carlos was honest and was great to deal with through the whole car buying process. He went above and beyond to make sure we were happy with our purchase. Would definitely buy another car from him again.

Jasmine Hoye

07/28/2024

5.00

Bought my daughters’ first car here after searching around at many dealerships. The process was quick and to the point. Never had such a good car buying experience before. The car is amazing and the service was amazing as well. This family run and owned dealership will be where we get our future vehicles going forward. Carlos and his son and wife were just all great people with a great vibe providing great services. Thank you!!! 😊

Vraj Patel

07/28/2024

5.00

Thanks a lot Carlos Roca For Wonderful Experience buying BMW X3. You were Calmest Dealer Throughout The Purchase

Geoff Marton

04/28/2024

5.00

Cory Saucier

04/28/2024

5.00

After a lot of searching and running into several dealerships who were presenting a lot of promises with little follow through, junk fees, and hidden accident reports, met with Carlos at UCF and he put me in a barely driven silver BMW X3 350i for a price that was more than fair. The car isn't perfect, no older model will be, but having just gone over the condition of the car with my brother (who is a mechanic for Hendrix BMW in North Carolina) he said that, aside from a few minor blemishes on the interior and an aftermarket headlight "upgrade" from the prior owner (Carlos was very open about all of this), what I had was one of the best specimens he'd seen off their own lot and with less mileage and a very consistent dealership maintenance history to boot. I highly recommend talking to Carlos if you need a new vehicle and want to work with someone who is as open about the flaws as with the advantages of any given vehicle and will entertain a reasonable offer to get you into the right vehicle to fit your needs.

John Omahen

03/28/2024

5.00

I searched around a number of dealers in the area for a lightly used 2022 BMW X5 PHEV (very hard to find) and without fail, every single dealer either tried to pack the sale with garbage fees or in one case, tried to sneak past an accident on the carfax. These were the "reputable" dealers with fancy coffee machines, free breakfast and cavernous showrooms. I have news for you - all those free drinks and fancy buildings do in fact, cost money - your money! In contrast, Used Car Factory is not spending their money on a latte bars and passes on those savings in the form of fair pricing. When it came time to make the deal, Carlos was extremely knowledgeable of the process and offered a competitive price without haggling, hidden fees or any of the other monkey business that usually makes buying a car a miserable experience. It was a pleasure to work Christian and Carlos and would definitely buy another car from them. If these guys aren't careful, they are going to give used car salesmen a good name!

Renata Amaral

02/28/2024

5.00

awesome guy. got my 2018 honda civic from him. i would recommend him. plus he speaks Spanish!!!